Shipping Policy

 

Shipping is a critical aspect of the e-commerce experience, influencing customer satisfaction and operational efficiency. This Shipping Policy outlines the key components of our shipping process, ensuring transparency and clarity for our customers.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed during weekends or holidays will be processed on the next business day. In cases where there are delays due to stock availability or other issues, customers will be promptly notified via email.

2. Shipping Destinations

We currently ship to various domestic regions throughout Pakistan. If a customer's location is not listed at checkout, they are encouraged to contact us for assistance, and we will strive to accommodate their needs.

3. Shipping Rates

Shipping costs are calculated at checkout based on the customer's location, package weight, and selected delivery method. Free shipping may be offered on orders exceeding a specified amount, and customers should check for current promotions. For international orders, any applicable customs duties or import taxes are the responsibility of the customer.

4. Estimated Delivery Times

Delivery times vary depending on the destination, but the estimated time for standard shipping is 2–5 business days. It is important to note that these are estimates and not guaranteed delivery dates.

5. Tracking Your Order

Once an order has shipped, customers will receive a confirmation email containing a tracking number. This allows them to monitor their shipment's progress through the carrier's website or tracking portal.

6. Delivery Issues

In the event of a delayed, lost, or damaged package, customers should contact us with their order number and details of the issue. We will collaborate with the carrier to resolve the matter and, if necessary, provide a replacement or refund.

7. Address Accuracy

Customers are advised to ensure that their shipping address is complete and accurate at checkout. We are not liable for delays or losses resulting from incorrect or incomplete addresses. If an error is identified after placing an order, customers should contact us immediately to rectify it before shipment.

8. Packaging

We utilize eco-friendly and secure packaging to protect items during transit. Customers with special packaging requests, such as gift wrapping, should inform us at checkout or via email.

We are dedicated to ensuring that orders are delivered safely and efficiently. For any inquiries regarding shipping, delivery, or logistics, customers are encouraged to reach out to us.